- Customer reports about the outage spiked around 4am Eastern time on Thursday
At&T, Verizon and T-Mobile users reported early Thursday that they are having network issues nationwide and in Canada.
The issue has left AT&T iPhone users stuck in SOS mode, meaning that users can only make calls to emergency services.
According to DownDetector, the spike in the outages occurred around 4am Eastern time and also effected some customers with Verizon, T-Mobile and UScellular.
The largest number of issues was reported by AT&T users, which spiked at 31,931 reports at 4:30am before again jumping just before 7:15am to over 51,000.
Cricket, which is also part of AT&T, reported having 11,000 users down, while 2,800 Verizon customers are experiencing outages, with a further 1,000 T-Mobile users also being affected.
Service disruptions have been reported in New York, Boston, Washington, Montreal, Honolulu, Atlanta, Houston, Dallas, Los Angeles, Seattle and San Francisco.
According to DownDetector, the number of outages reported climbed to 51,000 just after 7AM on Thursday
Service disruptions have been reported across the country, with outages first occurring around 4am eastern time
The major cellphone companies have yet make any statement regarding the outages
So far there has been no explanation given for the widespread disruption.
Across the US, AT&T has 100 million American consumers on their service and boast on their site of having ‘the most reliable 5G network’.
Nationwide, 911 operators have warned that the outage has impacted their ability to take calls.
San Francisco Fire Department issued a statement saying they had been made aware of the issue and urged citizens to use try calling from a landline.
The department added: ‘If that is not an option then please try to get ahold of a friend or family member who is a customer of a different carrier and ask them to call 911 on your behalf.’
The major cellphone companies have yet make any statement regarding the outages. It’s not clear what the caused of the problem.
Despite this, AT&T agents have been responding to tweets from angered users over their lake of connectivity.
Other smaller providers including Boost Mobile, Consumer Cellular and Straight Talk also reported similar outages.
San Francisco Fire Department issued a statement saying they had been made aware of the issue and urged citizens to use try calling from a landline
In Erie, Pennsylvania , local 911 operators confirmed the outage saying that it had impacted connections, reports YourErie
WSB-TV in Atlanta reports that this is the second time in a week that the region’s Verizon customers have experienced an outage.
In Orlando, the city’s Fox-affiliate confirmed that its reporters in the field were having trouble making contact.
While in Tampa, some users told WFLA that their phone service went out as early as 2am.
Customers in New Orleans reported that while calling was impossible, texting appeared to be working.
On social media, customers raged at the company over the lack of service.
One user posted: ‘AT&T is literally one of the most expensive phone companies, & y’all have the audacity to have a service outage for hours with zero updates being given to your customers? Fix it & fix it now.’
DailyMail.com has approached AT&T, Verizon and T-Mobile for comment on the outages.